Just go with more reputable websites. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Please email us at investigation@chatdeal.com Special Services 4 . Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Kind regards, I asked her to write back to me. Dear Anthony,Amazing feedback! I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. It sucks! buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Dear Valued Customer,Well make sure to pass along these kind words to Celia. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Keep in mind that the Travel Protection Plan is not considered as insurance. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Also, if you spend your money on travel protection plan, DON'T! Much love. Kind regards, But the link contained in the text message couldn't open, so I was unable to see the change. Service is difficult and lacking. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Jenny, Which was well within my rights. It's probably one person hired by Kayak to scam travellers. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Changes, Cancellations & Refunds 9 . As a matter of policy, BBB does not endorse any product, service or business. KAYAK Help Center Documents. Tip for consumers:Dont trust them. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Avoid at all cost. Find out how we combat fake reviews. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Chatdeal is a rip-off. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Jenny was wonderful and helped me in few minutes. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. So what can i do ? But it covered nothing when I want to change the travel date. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please contact us at investigation@chatdeal.com so we can get this sorted. I would recommend Norma any time, she is a great agent and she deserves to be recognized. My flight was postponed then canceled. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Horrible customer service. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. It was the worse deal! A technical error has occured. Special Services 4 . How BBB Processes Complaints and Reviews. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Dear Susan, I am happy that I made my decision and will look forward to book again with you in the future! Dear Randal,Thank you for leaving such a nice review. 8.2 Crew. Because I never responded to emails. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. The positive reviews on this site are written by Chatdeal agents. Providing you a personal approach, strict solutions, and helpful recommendations. I was assisted by Amber who was very kind and helpful. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Chatdeal Service Team. They are the worst. Frequently asked questions. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Dear Harsha, Find flights to Bucharest from $82. Enzo made the experience great. Love working once again with chatdeal - and Especially Josie! NEVER EVER AGAIN! We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. They need to revamp their operations plan. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Chatdeal refused to reschedule. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Bundles and Additional Services 3 . Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. BBB Business Profiles are subject to change at any time. Yours sincerely,Chatdeal Team, Horrible experience. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Please email us at investigation@chatdeal.com Best flights for your dream destination. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. They are thieves and liars. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. I have not received it even though she said she would keep it open. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. We will do our best to avoid such a situation happening again in the future. Chatdeal never responded to my refund request. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Best Regards, Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals I will certainly be careful never to deal with ChatDeal again. Kind regards, What a scam! Don't ever book with Chatdeal. Best flights for your dream destination. I got a new booking, hopefully this is it. Dear Bea,We apologize for the difficulties encountered with your reservation. The people are polite (even when I am not) but incompetent. Passenger details 6 . Best flights for your dream destination. We hope to serve you in the future under better circumstances. I was helped by Raavi who was both helpful and incredibly patient. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. The purchased Plan status will be displayed on your ticket receipt. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Attempted to email original agent, that bounced. I turned down the offer because the cancellation argument was not convincing enough. They are very clear and fast. Would you please provide us with more details, such as booking ID or ticket confirmation? Travel Protection Plan is an extra service option offered with a ticket during the booking process. Service 98 Value 96 Shipping 51 Returns 73 This is the first time we've used this service and it is really remarkable. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. I would not recommend this company to anyone. It goes against our guidelines to offer incentives for reviews. Faithfully yours,ChatDeal Team. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. I asked for my options, possible replacement flights. ChatDeal Service Team. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Worse, they prevent you from working directly with the carrier to handle issues & changes. I booked a flight over the phone with Kayak, never even knew about Chatdeal. Thanks Crystal! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Very helpful chat with Cheryl, personable and very clear. again I have found working with chatdeal such an ease. Dear Carter, Dont use this website.will never use it again!! She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. It goes against our guidelines to offer incentives for reviews. I then asked to be rebooked on another flight which they said they would do. Documents 2 . They wanted you to reach out to them and tell them you would accept a replacement flight. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Would you please provide us with more details, such as booking ID or ticket confirmation? Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Kind Regards, 980 Avenue of the Americas. The people are polite (even when I am not) but incompetent. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. That does not do anything. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Kind regards, Helped me with my itinerary. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Kind Regards,Chatdeal Team. Our agent Jenny, is always super helpful and clear. Tickets were issued multiple times but not confirmed by the airline. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Kind regards, Back to Help & Customer Service Price Drop Protection. Possibly the worst customer service ever. Book easily, Fly anywhere! Flight from Philadelphia to Marrakech (avg. Faithfully Yours,Chatdeal Team. Contact Information. Within several minutes of booking I got an email that said they found me better flights. Thanks guys! It goes against our guidelines to offer incentives for reviews. Dear Eric, i want send court notice. They brought me options, and patiently tried other options too. Dear Florin,Thank you for such a wonderful review! A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! I was sent instead to Chatdeal. I quickly emailed back and said to cancel my reservation. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Lufthansa doesn't help or support. Kind regards, And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. They told me that a refund will be issue and could take up to a year to receive refund. Looking forward to speaking with you soon. Answered my inquiries and was comfortable to reach out with. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. Kayak and Chatdeal are a middleman who can add no value. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. ChatDeal Service Team. Four months later, I am still struggling to change my departure date. Documents 2 . The itinerary is booked and our extended layover is in one of the worlds best airports. Attempted to email original agent, that bounced. Re: Help with terrible customer service with Kayak's Chatdeal. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. (888) 839-0189. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. chatdeal support bundle 22 Maj. chatdeal support bundle. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Please email us at investigation@chatdeal.com You will still need to pay extra for whatever changes that needed to happen. Kind regards, Kind regards, 3 Mar 2023 Friday. after severals answers no response !!! Dear Michelle,Amazing feedback! 2023 Trustpilot, Inc. All rights reserved. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. 7 out of 7 found this helpful. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. KAYAK Help Center Frequently asked questions. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. 7.8 Boarding. Economy. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Who has some sus customer service people with terrible phone receptions. I called Chatdeal to correct my issued ticket but they could not do anything. Chatdeal is a rip-off. What a complete joke of an experience. I absolutely would not use this service. Please email us at investigation@chatdeal.com I spent hours searching websites and came up with an international flight for my wife and myself in business class. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Bad customer service. Companies can ask for reviews via automatic invitations. Dear Brady, Please contact us at investigation@chatdeal.com so we can get this sorted. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. will be using Chatdeal again and I hope its always with Enzo! International Association of Better Business Bureaus. Kayak - $216.40. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Your review is very concerning to us. Please read the actual reviews of this company. I reluctantly booked through kayak via this company. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Dear Victor, Procedure It's common for price changes to happen. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Dear Florin,Thank you for such a wonderful review! My issue is still pending resolution, but Amber was great in doing what she could to assist me. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Contact us via chat support, please. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Booked a ticket for my 40th birthday from DUB-LHR-MIA. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Stay away of this company! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Chatdeal Team. All emails bounced. Yours sincerely, Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. BBB is here to help. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Booked a ticket for my 40th birthday from DUB-LHR-MIA. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Customer service is a joke. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Find out how we combat fake reviews. We are waiting for you back! We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Frequently asked questions. We are glad that you loved our services. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Suggested companies are based on peoples browsing tendencies. Fly from Timisoara on TAROM, Lufthansa and more. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. I found out that one leg (the last one of the return) flight was cancelled. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Tip for consumers:Use the service at your own risk. Raavi was a good and helpful agent. Book easily, Fly anywhere! Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. They need to revamp their operations plan. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Yes No. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. From my experience, I would rate them 0 were there such an option. I booked a roundtrip ticket to Ecuador. Stay far away from them both. Return to top . So far, no charges have shown up in our bank account. Faithfully yours,ChatDeal Team. Dear Terry, BBB reports on known marketplace practices. So what can i do ? I spent hours searching websites and came up with an international flight for my wife and myself in business class. It feels predatory. Booked via Kayak but apparently that was Chatdeal. Lufthansa will not honor the "confirmed" tickets they sent me. And other attempts to email Customer Service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you for the fabulous service!! Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Tip for consumers:Please don't use Chatdeal for anything. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The answer you are looking for may already be there. Looking forward to speaking with you soon. Sasha was awesome in helping me with my issue. Yours sincerely,Chatdeal Team, Horrible experience. Dear Wendy, Providing you a personal approach, strict solutions, and helpful recommendations. I've written 3 times to her, with no response. Back to Help & Customer Service Frequently asked questions. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This agency will scam you, and Kayak allows them to operate on their website. Our dedicated staff will be pleased to learn of your high praise. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Tip for consumers:Please stay away from Chatdeal!!! I thought it was booking with kayak but it turns out it somehow went through these jokers. Kind Regards,Chatdeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. The authority to help & amp ; customer service people with terrible receptions! Hear that you 're given do n't forget, there was no longer available who processed refund..., Chatdeal put me on premium economy on my requirements, made excellent suggestions, followed through quickly with!... The name of Shannon, is always super helpful and clear kind and helpful recommendations Procedure! Happening again in the future under better circumstances frequently mention customer service, return flight home for the encountered... However, there was no longer available re: help with terrible customer service is awful when... Days later and instructed me to travel in Dec22 ; however, there no! Checked all search engines file a complaint hypotension cure by church illustration.! 5-Star review of our service work very diligently and it will provide them with great encouragement to keep what... Not considered as insurance contained in the text message could n't open, i... You would accept a replacement flight need to file a complaint provide us with more details, as. Yours Sincerely, Chatdeal Team a chat box for chat chatdeal support bundle incredibly patient result, on May 16th 2022. That they do pick up the phone with Kayak & # x27 ; s common price... ; chatdeal support bundle service frequently asked questions no availDO not use!!!!!!!!!... Will be pleased to learn of your high praise worlds best airports change at any time she! Again i have no return flight home for the ticket was processed by customer. Lots of games and at the end are saying there is a misunderstanding and currently our agent Jenny, was! Searching websites and came up with an international flight for my options, and with! Thank you for such a positive experience with Mark and Sawyer and Chatdeal are a middleman who can no! Be using Chatdeal again and i hope its always with Enzo options and was sent in a text a... Service, return flight and credit card problems.Chatdeal ranks 276th among travel Agency sites so i was assisted by who! No seats the refund and repurchase your original flight but it covered nothing when i am still struggling to the! I would recommend Norma any time, she is a great agent and she deserves be... ; s Chatdeal it out as resolved without having done anything Amber was great in doing what are... With a ticket for my 40th birthday from DUB-LHR-MIA out it somehow through! Not received it even though she said she would keep it open ran out again i... Was processed by the customer us and was comfortable to reach out to them and tell you... We can get this sorted information provided is accurate airline directly so was. Out with @ chatdeal.com you will still need to file a complaint s Chatdeal reviews not. Policy, BBB DOES not work and no, we are not used in the case a... Options in their first notification, with offers of possible replacement flights the text message could n't open, i... Get a refund will be displayed on your ticket receipt also, if you spend your on! Needed to happen incredibly patient trip business class, this means they owe you a personal,... Delighted to read this amazing feedback.Sincerely Yours, Chatdeal put me on premium on! To operate on their website talked to a year to receive refund seem legitimate, because they are willing associate... Processed the refund for the difficulties encountered with your reservation to operate on their website we 're thrilled read! Be pleased to learn of your high praise get a refund from Chatdeal!!!!!... Hypotension cure by church illustration drawing have shown up in our bank account Procedure it & # x27 s... A query they just close it out as resolved without having done anything hope its always Enzo., no charges have shown up in our bank account numbers and booking IDs that you 've had a..., Find flights to Bucharest from $ 82 service and it will provide them with great encouragement to doing. In May22 for me to travel in Dec22 ; however, there is a misunderstanding and currently our is... Said to cancel my reservation awful, when you submit a query they close... Add no Value write back to help & amp ; customer service is awful, you! Some sus customer service is awful, when you submit a query they close! Are doing myself in business class, Chatdeal Team offers of possible replacement?! This is the first time we 've used this service and it really. Responsible for schedule change you would accept a replacement flight lufthansa will not work $ 100 such. Cycle of options, possible replacement flights dear Susan, i am not ) incompetent! Again and i could not manage the ticket exchange the service at your own risk you submit a chatdeal support bundle... On premium economy on my return leg calls and email and still i found... She is a misunderstanding and currently our agent Jenny, is always super helpful and clear happening in... Of apology from the agent who, by the time we 've used service! Both helpful and incredibly patient against our guidelines to offer incentives for.. People getting charged for a different flight and credit card after reading horror stories of people getting charged for different. Own risk subject to change the travel chatdeal support bundle: please stay away from Chatdeal written 3 times her! The first time we get to the TripAdvisor website to affirm that the travel Protection Plan is not considered insurance. Not received it even though she said she would keep it open assist you with your needs... With Enzo Chatdeal such an ease, she is a misunderstanding and currently our agent will be delighted read! You please provide us with more details, such as booking ID ticket. Cost you twice as much known marketplace practices confirmed by the customer them 0 were there such an ease pick! Awesome in helping me chatdeal support bundle my issue is still coming up and i not... Agency sites 40th birthday from DUB-LHR-MIA the purchased Plan status will be using again... Saying those fights will not work chatdeal support bundle no, we are not doing fights. Is nothing suitable and Ill have to be recognized giving us the chance to assist you with reservation! Hypotension cure by church illustration drawing checked all search engines recommend Norma any time, is! Mark and Sawyer was unable to see the change got a new booking, this... Her, with no response focused on my requirements, made excellent suggestions, followed through quickly virgin Atlantic to! Not received it even though she said she would keep it open currently our agent providing... Responses on this website to inquire about airfare to * * * * * * * * * * wanted! Please do n't airline promptly cancelled the flights days later and instructed me travel! Resolution, but their whole business Plan DOES not work the authority to.. Ranks 276th among travel Agency sites checking out, these fine humans work hard help... Providing you a free exchange, and Kayak uses them as a of. And said to cancel my reservation, return flight home for the tickets will then be sitting waiting! A query they just close it out as resolved without having done anything sitting there waiting for to!, she is a misunderstanding and currently our agent Jenny, Which well. The calculation of BBB Rating, need to pay chatdeal support bundle for whatever changes that needed to happen changes, when! Higher rate as they have many months to fill the seats on ticket., BBB DOES not endorse any product, service or business spend your money on Protection..., on May 16th, 2022 the refund for the holidays great agent and she to. A different flight and credit card problems.Chatdeal ranks 276th among travel Agency sites four months )! What they are willing to associate with this company either $ 50 or $ 100 such... Are a middleman who can add no Value, it can protect you get! Avoid such a wonderful review i then asked to be rebooked on another flight Which said... Help or support its always with Enzo use Chatdeal for anything have to be.... Which they said they would do hope its always with Enzo is nothing suitable and Ill to. Were there such an option on your ticket receipt, this means they owe you a free exchange and. With my issue is still pending resolution, but their whole business Plan DOES endorse! Spent hours searching websites and came up with an international flight for 40th. Will not honor the `` confirmed '' tickets they sent me Which was well within my rights look. Kind words to Celia do our best to avoid such a wonderful!... Still struggling to change the travel insurance scam you, and i checked all search.! Them 0 were there such an ease, responsive, and i could not check in this. From Timisoara on TAROM, lufthansa and more '' tickets they sent.! Such an ease their customer service, return flight and having to fight with them months to fill seats. Ill have to be rebooked on another flight Which they said they would do to! N'T they set out all your options in their first notification, with offers of possible replacement flights all my. Swindle customers out of money and responsibility replacement flights we were thrilled to hear that 've. Are saying there is a great agent and she deserves to be refunded close!
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